Dealing with Conflict

Cost: £185 + VAT

Date: 23 June 2011

Duration: 1 day

Introduction:

Conflict in itself can be healthy and challenging. However, problems can arise when it is not dealt with effectively. This practical workshop will explore how and why conflicts arise and how they can be prevented. Delegates will have an opportunity to sample some proven techniques for dealing with conflict.

Course objectives/key benefits:

On completion of the workshop, delegates will have:

• A greater understanding of what constitutes conflict and why it occurs
• Identified appropriate responses to difficult situations
• Developed techniques for handling negative emotions, eg: anxiety, fear
• An understanding of how to use effective strategies for dealing with and resolving conflict
• Increased their confidence to deal assertively with conflict within the working environment

Who the course is aimed at:

All employers, employees and private individuals who may encounter conflicting or difficult situations in their daily life.

Course content:

• Identifying individual behaviour styles
• Stress and conflict
• Remaining calm and controlling negative emotions
• Strategies to manage provoking behaviour
• Non-verbal communication and the image we portray
• One-to-one and team conflict
• Discrimination, harassment and bullying
• Setting realistic goals for change

Course tutor:

Veronica Wilson

Training method:

This is an interactive workshop including questionnaires, partner and group work, demonstration and practice, discussion and evaluation.

Course outcome/qualification:

PTC Certificate of Attendance.

Pre-requisite knowledge/qualification:

None.

Recommended follow-up courses:

• Assertiveness Skills
• Managing Difficult People