Cost: £185 + VAT
Includes: All workbooks and materials. Ongoing mentoring and support
Dates: 02 November 2009
Duration: 1 day
Introduction:
This 1 day course will provide delegates with a thorough understanding of how to interact effectively with both customers and colleagues in order to make a positive contribution to the entire sales process.
Course objectives/content/key benefits:
On completion, delegates will be able to:
- Understand the roles and responsibilities within the sales process
- Prepare effectively for each customer contact situation
- Communicate effectively
- Understand the importance of team working to ensure a satisfactory outcome
- Make effective use of demonstration resources
- Create customer satisfaction and build strong, ‘life time’ customer relationships
- Produce definitive and time-bound action plans they can implement immediately in their work Who the course is aimed at: • Product Specialists and Product Managers
- Application and Engineering Support Specialists
- Demonstration Specialists
- Field Service Managers and Field Service Engineers
- Internal Sales Administrators
- Customer Service Managers and their teams
- Credit Control Managers and their teams
Course tutor:
Steve Cole
Training method:
- Highly interactive with a strong emphasis on practical outcomes
- Role play scenarios.
Course outcome/qualification:
Delegates will have learned and practised the fundamentals skills and responsibilities required of a customer facing executive.
Pre-requisite knowledge/qualification:
None.
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