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Problem Solving

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Most of our courses can be delivered at your premises.

Cost:	Please call us on 01206 712727 and speak to one of our Business Training Advisors.
Dates:	Available on a company basis only . We can adapt this course to suit your requirements.
Duration:	1 day

Introduction:
Business problems that are left unresolved are a serious liability for any company. They can adversely affect customer service levels, profitability and staff morale.

This course will enable participants to recognise problems and to address them in a way that ensures permanent resolution.

Course objectives/key benefits:
On completion, delegates will be able to:

• Recognise business problems by knowing where to look and what to look for
• Understand how the problem is affecting the business
• Facilitate the process of problem definition – leading to an action plan
• Follow-up to ensure completion of the plan
• Measure the results

Who the course is aimed at:

• Anyone needing to recognise and resolve problems as part of their work
• Those interested in using both their left-brain logical side and their right-brain intuitive side to enhance their problem-solving capabilities

Course content:

• What is a business problem?
• Understanding the wider context
• Tools for analysis
• Left-brain and right-brain techniques and how to use them
• Formulating the action plan
• Making it happen

Training method:
Interactive and informal, allowing full participation from delegates. Delegates are encouraged to apply the thinking to their own situations to gain maximum benefit.

Course outcome/qualification:
PTC Certificate of Attendance.

Pre-requisite knowledge/qualification:
None.

PLEASE CALL 01206 712727 FOR FURTHER INFORMATION