Book this Course Booking Information Terms and Conditions of Booking
Email a colleagueMost of our courses can be delivered at your premises.
Cost: |
£185 + VAT |
| Dates: | 09 March 2009 |
| Duration: | 1 day |
Introduction:
An assertive person is confident, communicates well, has good interpersonal skills, feels in control, and is skilled in dealing with people in all types of situations.
These attributes do not always come easy to each of us, and we sometimes need help to become more assertive.
This workshop will provide an opportunity for participants to acknowledge and build on their existing skills, identify areas for growth, and practice some well tested and proven techniques.
Course objectives/key benefits:
On completion participants will have a greater understanding of the principles of assertiveness, increase their confidence in handling difficult situations, and increase their repertoire of assertiveness skills.
Who the course is aimed at:
All employers, employees, and private individuals who feel that their work, company or lifestyle would benefit if they were more assertive and confident in everyday situations.
Course content:
Delegates will focus on specific situations they need to influence, yet which they find awkward to handle. Identification of problem areas will form the basis of the workshop and candidates will have the opportunity to develop effective strategies to deal with them.
Key area includes:
- Principles of assertiveness
- Differentiating between :assertive, non assertive and aggressive behaviour
- Positive language, written and verbal
- How to manage the negative emotions which can lead to non assertive or aggressive behaviour. eg, anxiety, apprehension, and fear
- Thoughts – our inner dialogue and how they influence behaviour
- Effective feedback
- Making and refusing requests without manipulating or feeling guilty
- Tackling interpersonal problems – a model approach
- Dealing with criticism, conflict, confrontation and awkward situations
- Setting realistic goals for change – the outcome frame
Course tutor:
Veronica Wilson
Training method:
Workshop – questionnaires, partner and group exercise, demonstrations and practice, discussion and evaluation.
Recommended follow-up courses:
- Managing Difficult Behaviour
- Dealing with Conflict
Course outcome/qualification:
PTC Certificate of Attendance.
Pre-requisite knowledge/qualification:
None.
PLEASE CALL 01206 712727 FOR FURTHER INFORMATION
