Book this Course Booking Information Terms and Conditions of Booking
Email a colleagueMost of our courses can be delivered at your premises.
Cost: |
£185 + VAT |
| Dates: | 27 April 2009 |
| Duration: | 1 day |
Introduction:
Conflict in itself can be healthy and challenging. However, problems can arise when it is not dealt with effectively.
This practical workshop will explore common issues around how and why conflicts arise and how they can be prevented. Delegates will have an opportunity to sample some proven techniques for dealing with conflict.
Course objectives/key benefits:
On completion, delegates will have:
- A greater understanding of what constitutes conflict and why it occurs
- Identified appropriate responses to difficult situations
- Developed techniques for handling negative emotions, eg: anxiety, fear.
- An understanding of how to use effective strategies for dealing with and resolving conflict Increased their confidence to deal assertively with conflict within the working environment
- Set realistic goals for change
Who the course is aimed at:
All employers, employees and private individuals who may encounter conflicting or difficult situations in their daily life.
Course content:
- What constitutes conflict
- Identifying individual behaviour styles
- Stress and conflict
- Thoughts and how they influence behaviour
- Remaining calm and controlling negative emotions
- Strategies to manage provoking behaviour
- Non-verbal communication and the image we portray
- The assertive option
- One-to-one and team conflict
- The role of the supervisor/manager
- Tackling interpersonal issues
- Discrimination, harassment and bullying
- Setting realistic goals for change
Course tutor:
Veronica Wilson
Training method:
This is an interactive workshop: Questionnaires, partner and group work, demonstration and practice, discussion and evaluation.
Recommended follow-up courses:
Course outcome/qualification:
PTC Certificate of Attendance.
Pre-requisite knowledge/qualification:
Assertiveness Skills and Managing Difficult People.
PLEASE CALL 01206 712727 FOR FURTHER INFORMATION
